RETURNS

Garments can be exchanged or returned within thirty days of receipt. These must be returned accompanied by a copy of the despatch note in the condition they were received i.e. with hanger, all tags attached, and with any packaging materials used. Shirts and blouses in packets will only be credited if they are folded, re-packed using all original materials and in 100% re-saleable condition. Extra care should be taken not to soil shirts and blouses with make-up, pen marks, dirt, oil etc. Returns after the thirty day period will not be accepted unless by prior arrangement. A discretionary handling charge may be applied for goods returned without good reason.

Goods that are made to order or are personalised cannot under any circumstances be exchanged or credited. It is the customer’s responsibility to ensure that garments are returned safely, using a service where a signature is required on delivery. We cannot be held responsible for non-delivery of goods returned by a non-signature service.

REFUNDS

Refunds can be arranged when the returned goods are received. For account customers a credit note will be raised and can be used against futire invoices or refunded. A full refund will be made, less the initial postage, if the products are received back in good condition. Postage will also be refunded if the goods were received by the customer damaged or in a condition as not indicated.